Refund policy
At SAWT, every item is made to order specifically for you. This helps us reduce waste and produce each garment only when it is needed.
Returns & Exchanges
As all products are made to order, we are unable to accept returns or exchanges for:
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Incorrect size selection
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Change of mind
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Personal preference
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Accidental orders
We encourage all customers to carefully review our size guides before placing an order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery at hello@sawtcollective.com.
To help us resolve the issue as quickly as possible, please include:
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Your order number
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A description of the issue
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Clear photographs showing the problem
If the issue is verified, we will arrange a replacement or refund at no additional cost.
Lost or Undelivered Orders
If your order appears lost in transit, please contact us and we will investigate the matter with the shipping carrier.
Replacement or refund eligibility for lost shipments will be assessed on a case-by-case basis based on the carrier's findings.
Sizing Issues
We understand that sizing can sometimes be difficult when shopping online. While we cannot offer refunds or exchanges for sizing-related issues, we may, at our discretion, offer a discount code toward a future purchase as a gesture of goodwill.
Contact Us
For any questions regarding your order, please contact:
SAWT Collective
Wear Your Voice
Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mo.thedesigner@hotmail.com.